Arthur's Plumbing & Heating Ltd
Terms and Conditionsas

Booking and Confirmation

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Appointments can be booked by phone, email, or through our website. All bookings are subject to availability and will be confirmed by our team. Please provide accurate contact details and a brief description of the issue or service required.

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Arrival and Access

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We aim to arrive within the agreed time window. If delayed, we will notify you as soon as possible. Please ensure clear access to the work area and inform us of any parking restrictions in advance.

 

Cancellations, Rescheduling, and No Access

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Cancellations or changes must be made at least 24 hours before the scheduled appointment. Cancellations with less than 24 hours’ notice may incur a call-out charge. If we need to reschedule, we will contact you promptly to arrange a new appointment. No access: If we arrive at the agreed time and are unable to carry out the work due to lack of access to the property or work area, you will be charged at the rate agreed for the job. This policy is in place to ensure fairness for both you and our business, so please communicate with us if you need to make any changes.

 

Charges and Payment

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Standard rates apply for non-emergency appointments; emergency call-out rates may differ. No access charge: If we are unable to complete the job due to lack of access at the agreed time, the full rate agreed for the job will still be charged. Payment is due upon completion of the work, unless otherwise agreed in writing. We accept payment by cash, bank transfer, or card. All parts and labour are covered by a 12-month warranty. Please see your invoice for further terms and conditions relating to charges and payment.

 

Warranty and Workmanship

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All work and parts supplied by Arthur’s Plumbing & Heating Ltd are guaranteed for 12 months. Warranty does not cover faults caused by misuse, accidental damage, or third-party work.

 

Safety and Insurance

 

Our engineers are fully qualified and Gas Safe registered. We carry public liability insurance for your peace of mind. Health and safety risk assessments are carried out for all projects.

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Customer Responsibilities 

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Please ensure someone is home and available for the entire agreed time slot of your appointment. Ensure someone over the age of 18 is present during the appointment. Notify us in advance of any special requirements or building restrictions. Pets should be secured away from the work area for safety.

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Limitation of Liability

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We are not liable for pre-existing faults or issues unrelated to our work. We are not responsible for delays or damages caused by factors beyond our control (e.g., supply chain issues, severe weather).

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Feedback and Complaints

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Customer satisfaction is our priority. If you have any concerns or feedback, please contact us directly and we will address your issue promptly.